Privacy Policy
A legal disclaimer
Effective Date: 12/01/2025
Defyne – VN Payments (“Defyne”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal and business information when you visit our website, submit forms, or communicate with us through SMS or other channels.
1. Information We Collect
We may collect personal and business-related information, including but not limited to:
• Full name
• Phone number
• Email address
• Business name and business contact information
• Merchant or payment-related information submitted for service inquiries or onboarding
• Any information you voluntarily provide through forms on our website.
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2. How We Use Your Information
We use the information collected to:
• Provide payment processing and merchant services
• Communicate with you regarding merchant applications, onboarding, account status, and service updates
• Send SMS messages related to account notifications, onboarding reminders, and customer support
• Respond to inquiries and provide customer service
• Improve our services, website functionality, and customer experience
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3. Information Sharing
We do not sell or rent your personal information to third parties.We may share information only with:
• Payment processors, acquiring banks, and trusted service providers as necessary to deliver our services
• Legal, regulatory, or compliance authorities when required by law SMS consent is not shared with third parties or affiliates.
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4. SMS Communications
If you opt in to receive SMS messages from Defyne – VN Payments:
• Messages will relate to your merchant account, payment services, onboarding, or customer support
• Message frequency may vary
• Message and data rates may apply
• You may opt out at any time by replying STOP
• For assistance, reply HELP or visit our website
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5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal and business information from unauthorized access, use, or disclosure.
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6. Your Choices
• You may opt out of SMS communications at any time by replying STOP
• You may contact us to update or correct your information
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7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
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8. Contact Information
If you have any questions about this Privacy Policy, please contact us at:Defyne – VN Payments
Website: https://www.defynevnp.com
Email: rmsupport@defynevnp.com